Retail Specialty Associate: Service, Sales & Inventory

JCPenney; Morgantown (WV); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive benefits

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Specialty Associate to contribute to profitable sales growth through in-depth product knowledge and a passion for service. You will build clientele and meet sales goals while supporting store operations and customer satisfaction.

Key duties include assisting customers, participating in inventory and merchandising tasks, and upholding performance standards and safety initiatives. Eligible associates receive competitive benefits and an associate discount.

Qualifications

• Greet and assist customers; inform on key product attributes and care plans.
• Meet or exceed sales goals and productivity standards.
• Promote programs and assist with credit, rewards, and gift cards.

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Skills

Customer service

Sales

Product knowledge

Communication

Team collaboration

Job description

JCPenney is seeking a Specialty Associate to contribute to profitable sales growth through in-depth product knowledge and a passion for service. You will build clientele and meet sales goals while supporting store operations and customer satisfaction.

Key duties include assisting customers, participating in inventory and merchandising tasks, and upholding performance standards and safety initiatives. Eligible associates receive competitive benefits and an associate discount.