Retail / Spa Manager

European Wax Center; Sandusky (OH); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Commission on personal sales

Monthly performance bonuses

2 weeks PTO after first 90 days

Job summary

European Wax Center's Sandusky center is seeking a Center Manager who will own the full picture—from guest experience to sales results. You’ll lead a team, manage scheduling and operations, and build a culture guests love while driving growth for the center.

You’ll be accountable for metrics, coaching, and local marketing, with autonomy and support from our franchise network. Expect a competitive base pay, bonuses, and a clear path to advancement.

Qualifications

• 2+ years leading direct reports in retail, spa, beauty, hospitality, or similar guest-facing env.
• Proven ability to hit revenue, conversion, and retention targets.
• Flexible schedule including evenings and weekends.

Responsibilities

• Own revenue, package, and product goals - and know your numbers.
• Coach your team on guest education and confident selling.
• Analyze trends and build action plans to move the needle.
• Drive traffic through local marketing and brand campaigns.
• Recruit, onboard, and retain top-performing team members.
• Manage scheduling, inventory, payroll, and cash handling.
• Track KPIs and uphold cleanliness and brand standards.

Skills

Sales metrics

People development

Recruit proactively

Customer service leadership

Team leadership

Center operations

Scheduling

Job description

EUROPEAN WAX CENTER

Center Manager

Lead. Develop. Grow.

911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · $53,000–$70,000/yr

BASE PAY

• $22/hr base depending on experience

BONUS POTENTIAL

• +$18K/yr
• Monthly performance bonuses

TOTAL EARNINGS

• $53K–$70K

THE OPPORTUNITY

You won't be managing a schedule. You'll be running a business.

As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.

WHAT YOU'LL OWN

Sales & Business Results

• Own revenue, package, and product goals - and know your numbers
• Coach your team on guest education and confident selling
• Analyze trends and build action plans to move the needle
• Drive traffic through local marketing and brand campaigns

Guest Experience

• Set the standard for every guest interaction - from first hello to farewell
• Resolve escalated concerns with professionalism and care
• Champion an environment guests want to return to - and tell their friends about

Team Development

• Recruit, onboard, and retain top-performing team members
• Coach consistently - performance reviews, 1-on-1s, real feedback
• Build internal succession so your team has somewhere to grow
• Create a culture people choose to stay in

Center Operations

• Manage scheduling, inventory, payroll, and cash handling
• Track KPIs - productivity, retention, labor - and act on what you find
• Uphold cleanliness, sanitation, and brand standards without exception

WHO YOU ARE

We're not looking for a placeholder. We're looking for a builder.

• You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
• You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
• You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
• You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
• You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
• You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.

WHAT WE OFFER

Compensation & Bonuses

• $22/hr base depending on experience
• Monthly performance bonuses: $500, $1,000, or $1,500
• Goals are realistic - our managers hit them
• Total potential: $53,000–$70,000 annually
• Commission on personal sales - rewarded for leading from the front

Growth & Career Path

• 30-60-90 day structured onboarding
• Mentorship from district leadership
• Clear path: Senior Center Manager, District Manager
• Ongoing training and professional development

Work-Life Balance

• 2 weeks PTO after first 90 days
• Consistent, predictable shift structure
• One weekend shift required (not both)

OUR HIRING PROCESS

Three steps. No runaround.

• Step 1 - Video Interview: A real conversation about your experience, style, and goals.
• Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.
• Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.