Retail Shortage Control - Part Time

Burlington Stores, Inc.; Vacaville (CA); On-site; USD 19,207 - 27,355; Part time

Benefits offered by this job

Associate discount

Paid time off for part-time associates

Training and development opportunities

Job summary

A major retail company is looking for a Shortage Control Associate in Vacaville. This role involves maintaining a secure environment while providing exceptional customer service. Responsibilities include greeting customers, monitoring theft-prone areas, and assisting in training associates on theft reduction programs. Preferred candidates will have customer service experience and a positive demeanor. Weekly work may include nights and weekends. Competitive wage at $16.9 per hour is offered along with flexible hours and part-time benefits.

Qualifications

• 1+ years of experience in customer service, retail, or asset protection preferred.
• Ability to maintain confidentiality.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet customers with a warm and friendly attitude.
• Monitor theft-prone areas and assist in theft reduction.
• Communicate effectively about theft prevention with staff.

Skills

Customer service

Loss prevention

Communication

Leadership

Vigilance

Job description

Overview

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Responsibilities

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess knowledge of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly

Experience and Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Benefits and Additional Information

• Competitive wage and flexible hours
• Associate discount; part-time associates may be eligible for benefits including medical coverage and a 401(k)
• Paid time off and holidays for eligible part-time associates
• Training and development opportunities; Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity
• Base Pay: $16.9 per hour
• Location: 00758 - Vacaville
• Posting Number: P1-1071180-8
• Address: 2021 Harbison Dr, 95687
• Position Type: Regular Part-Time
• Career Site Category: Store Associate
• Position Category: Retail Store