Retail Shortage Control - Part Time

Burlington Stores, Inc.; Baltimore (MD); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Eligible for benefits after hours worked

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate in Baltimore to enhance store security and customer service. Your role will include monitoring entrance activities, promoting a safe environment, and conducting bag checks.

Suitable candidates should have 1+ years of experience in retail or asset protection, strong communication skills, and the ability to maintain confidentiality. Part-time associates may enjoy competitive wages and benefits, including medical coverage, flexible hours, and a discount.

Qualifications

• Customer service, hospitality, or retail experience is preferred.
• Ability to maintain confidentiality and analyze business trends.
• Excellent communication skills with customers and co-workers.

Responsibilities

• Engage with customers and promote security confidence.
• Monitor store environment and report theft incidents.
• Conduct bag checks and support training for associates.

Skills

Customer service

Theft prevention

Communication

Leadership

Education

1+ years of experience in retail or asset protection

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store’s security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will help mitigate theft and create a safe, enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents or suspicious subjects to your Manager on Duty as soon as possible.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping the store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role‑model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and visually monitor the store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze, and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co‑workers
• Excellent leadership skills that support fostering productive business relationships

Additional Qualities

• Are excited to deliver great values to customers every day
• Take a sense of pride and ownership in helping drive positive results for a team
• Are committed to treating colleagues and customers with respect
• Believe in the power of diversity and inclusion
• Want to participate in initiatives that positively impact the world around you

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package, which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15.00 per hour

Location: 01510 - Baltimore

Posting Number: P1-1071791-14

Address: 600 E Pratt Street

Zip Code: 21202

Position Type: Regular Part‑Time

Career Site Category: Store Associate

Position Category: Retail Store