Retail Shop Manager on Duty Rittenhouse

Equinox; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary Club membership

Shop discounts (30-50%)

Job summary

Equinox is seeking a Retail Shop Manager-on-Duty to lead a single shop, drive sales and deliver exceptional guest experiences in a fast-paced environment. You will guide the sales team, oversee daily operations, and ensure adherence to brand standards.

Responsibilities include coaching staff, managing schedules, and maintaining product knowledge while upholding inventory controls and safety policies. This role offers competitive pay and benefits.

Qualifications

• Proven leadership ability in a retail or service environment.
• Strong customer service focus with ability to coach others.
• Excellent time management and communication skills.

Responsibilities

• Lead and motivate the sales team to achieve monthly store goals.
• Provide an unparalleled customer experience for all visitors.
• Coach shop associates on selling tactics and metrics.
• Maintain knowledge of services and products offered.
• Assist with hiring, training, and scheduling of staff.
• Uphold loss prevention and inventory policies across the team.

Skills

Leadership

Customer service

Coaching & development

Time management

Communication

Tools

POS systems

Job description

Job Description

Job Description

We are looking for energetic, creative, and enthusiastic Retail Shop Managers-on-Duty to join the Equinox team. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures.

Responsibilities include, but are not limited to the following:

SALES & SERVICE:

• Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
• Coaches and develops Shop Associates in selling tactics, tools and understanding key business metrics
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
• Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Assists Regional, District and/or Area Shop Manager with hiring, training, coaching and development of Shop staff
• Assists Regional, District and/or Area Shop Manager with scheduling and shift coverage

PRODUCT & PRESENTATION:

• Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
• Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION:

• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives
• Communicates clearly and effectively at all levels with both tact and diplomacy

Qualifications:

• Proven leadership ability, and the ability to take direction
• Experience in a customer service business; preferably in retail
• Hardworking and diligent, possessing both honesty and personal integrity
• Excellent time management, organizational, problem solving and communication skills
• Ability to utilize new techniques and ideas
• Be available to work a varied schedule, based on the needs of our unique retail business

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.