Retail Shop Manager on Duty, East 63rd Street

Equinox; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on Equinox products and/or 


Competitive compensation

Job summary

Equinox is seeking energetic, creative, and enthusiastic Retail Shop Managers-on-Duty for its East 63rd Street flagship. You will direct the sales team, deliver a premium customer experience, and ensure operational excellence in a high-standard luxury setting.

Successful candidates will demonstrate leadership, retail customer service experience, and strong time management and communication skills, with willingness to work a varied schedule to meet store needs.

Qualifications

• Proven leadership ability.
• Experience in a customer service business; preferably in retail.
• Hardworking and diligent, possessing both honesty and personal integrity.
• Excellent time management, organizational, problem solving and communication skills.
• Ability to utilize new techniques and ideas.
• Be available to work a varied schedule, based on the needs of our unique retail business.

Responsibilities

• SALES & SERVICE: Achieve monthly sales goals; coach and develop staff; ensure an unparalleled customer experience; maintain knowledge of club services and products.
• OPERATIONAL EXCELLENCE: Uphold loss prevention and inventory policies; complete tasks; assist with hiring, training, and scheduling.
• PRODUCT & PRESENTATION: Ensure brand standards in merchandising and dress code; maintain housekeeping on sales floors and stockrooms.
• PROFESSIONAL DIMENSION: Build relationships; align with across-department standards; communicate clearly at all levels.

Skills

Leadership

Customer service

Time management

Organization

Problem solving

Communication

Adaptability

Job description

Retail Shop Manager on Duty, East 63rd Street

• Full-time

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.
We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.
Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

We are looking for energetic, creative, and enthusiastic Retail Shop Managers-on-Duty to join the Equinox team at its state-of-the-art location at East 63rd Street Flagship Location.This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures.

Responsibilities include, but are not limited to the following:
SALES & SERVICE:

• Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
• Coaches and develops Style Advisors in selling tactics, tools and understanding key business metrics
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
• Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Assists Regional, District and/or Area Shop Manager with hiring, training, coaching and development of Shop staff
• Assists Regional, District and/or Area Shop Manager with scheduling and shift coverage

PRODUCT & PRESENTATION:

• Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
• Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION:

• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives
• Communicates clearly and effectively at all levels with both tact and diplomacy

To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:

• Proven leadership ability, and the ability to take direction
• Experience in a customer service business; preferably in retail
• Hardworking and diligent, possessing both honesty and personal integrity
• Excellent time management, organizational, problem solving and communication skills
• Ability to utilize new techniques and ideas
• Be available to work a varied schedule, based on the needs of our unique retail business

Pay Transparency: $25.00/hr,ability to earn additional incentives

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Competitive compensation
• Complimentary club membership
• Discounts on Equinox products and services

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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