Retail Shift Supervisor - Napa

cabi, LLC; Napa (CA); On-site; USD 22,041 - 24,796; Full time

Job summary

cabi, LLC is seeking a Shift Supervisor to lead the Outlet team and elevate the shopping experience for guests in Napa. You will drive sales, coach associates, and ensure exceptional customer service in a fast-paced retail setting.

Ideal candidates bring a leadership mindset, strong communication skills, and a passion for fashion. The role supports store operations, merchandising, and a positive team culture, with opportunities for growth.

Qualifications

• Previous retail experience in similar roles preferred.
• Strong communication and leadership capabilities are essential.
• Able to multitask in a fast-paced retail environment and coach others.
• Comfortable using POS systems and MS Office for daily operations.

Responsibilities

• Deliver personalized styling and customer service to guests.
• Build lasting relationships through outreach and clienteling.
• Lead the team as Manager on Duty when needed and coach staff.
• Support store operations, merchandising, and inventory handling.
• Maintain visual displays and ensure store standards.

Skills

Strong communication

People skills

Leadership

Organization

Multitasking

MS Office & POS

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Job description

At Cabi, we’re redefining what it means to build a fashion brand, one rooted in connection, confidence, and purpose. As a women’s retail clothing company, we don’t just design beautiful apparel; we create opportunities for women to express themselves, build community, and thrive both personally and professionally. Our culture is collaborative, entrepreneurial, and deeply people-first, where every team member plays a role in shaping meaningful experiences for our Stylists and clients. If you’re energized by creativity, inspired by empowering others, and excited to contribute to a brand that blends style with substance, you’ll find a home here.

Pay: $16.00-$18.00/hour

Love fashion, styling, and leading a team? Join the cabi Outlet team as a Shift Supervisor and help create a shopping experience customers can’t stop talking about.

We’re looking for an energetic, customer-focused leader who thrives in a fast-paced retail environment and enjoys building relationships, driving sales, and supporting a positive team culture. If you’re passionate about fashion and ready to take the next step in retail leadership, we’d love to meet you.

What You’ll Do

As a Shift Supervisor, you’ll be a trusted member of the leadership team — helping drive store success while delivering exceptional customer experiences every day.

Create an Exceptional Customer Experience

• Deliver personalized styling and customer service that makes every guest feel valued
• Build lasting customer relationships through outreach and clienteling programs
• Support sales goals, KPIs, and daily store performanceli>
• Provide support with phone orders and customer inquiries
• Lead by example on the sales floor with energy, professionalism, and positivity

Support & Lead the Team

• Help create a fun, collaborative, and high-performing work environment
• Serve as Manager on Duty when assigned
• Support Sales Associates through coaching, communication, and teamwork
• Assist with daily operations and ensure company standards are upheld

Keep Operations Running Smoothly

• Assist with merchandising and maintaining visually appealing displays
• Support inventory, shipment processing, and store organization
• Handle cash management and bank deposits with accuracy and integrity
• Help maintain a clean, organized, and welcoming store environment

What We’re Looking For

• Previous retail experience as a Key Holder, Supervisor, Retail Associate, or similar role preferred
• Strong communication and people skills
• Passion for fashion, styling, and customer engagement
• Leadership mindset with the ability to motivate and support a team
• Organized, dependable, and able to multitask in a fast-paced environment
• Comfortable using Microsoft Office and POS systems
• Flexible availability, including nights, weekends, and holidays

Preferred Qualifications

• High school diploma or GED preferred
• 1+ year of retail experience preferred

Why You’ll Love Working Here

• Opportunity to grow into retail leadership
• Fashion-focused, customer-centered environment
• Supportive and collaborative team culture
• Dynamic workdays where no two shifts are the same
• Employee break area and supportive store environment

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 lbs occasionally
• Comfortable climbing ladders and step stools as needed

If you’re ready to combine your love of fashion, customer connection, and leadership into an exciting retail opportunity, we’re excited to see what you can bring to the cabi Outlet team.

Joining Cabi means more than stepping into a role, it’s stepping into a mission. We’re passionate about lifting women up, supporting growth, and celebrating individuality in everything we do. As you explore this opportunity, imagine the impact you could make as part of a company that values innovation, authenticity, and connection at every level. If you’re ready to bring your talents to a team that’s as driven as it is supportive, we’d love to see what you can do with us.

As set forth in cabi, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.