Retail Shift Supervisor

Goodwill Northern New England; Somersworth (NH); On-site; USD 37,000 - 45,000; Full time

Job summary

A leading company in the services sector seeks a Retail Shift Supervisor for their Somersworth, NH location. The role involves supervising sales associates, maintaining store operations, and providing exceptional customer service. Candidates should have a retail background with leadership experience and be ready to support a positive team environment.

Benefits

Medical, Dental, and Vision insurance offered

403(b) retirement plan with Employer Match

Generous Paid Time Off Plan

Paid Holidays

40% Employee discount at Goodwill stores in ME, NH & VT

Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support job duties.
• Ability to work a flexible schedule.

Responsibilities

• Supervise personnel and oversee training.
• Provide outstanding customer service.
• Assist Store Managers with store operations.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High school diploma, GED, HiSET, or equivalent

Associates Degree

Tools

Computer literacy

Job description

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Starting Hourly rate: $17.70/hr

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Deposits funds at a bank.
• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
• Assists Store Managers with general store management/operations.
• Open/close store; secures all store premises, including building, where applicable.
• Supervise personnel and oversees the training and safety of teammates in the absence of Managers
• Ensures best-in-class customer and employee experience
  
  

Job Details

Description

Work Location: Somersworth, NH

Starting Hourly rate: $17.70/hr

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

• Help customers locate merchandise, answer questions, etc.
• Relieve sales associates at peak times.
• Listen to customer complaints, examine returned merchandise, and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Processes customer sales using a cash register and other equipment.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
• Assists Store Managers with general store management/operations.
• Open/close store; secures all store premises, including building, where applicable.
• Maintain store premises
• Supervise personnel and oversees the training and safety of teammates in the absence of Managers
• Ensures best-in-class customer and employee experience
  
  

Minimum Qualifications

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
• Mathematical and literacy skills to support job duties
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties
• High school diploma, GED, HiSET, or equivalent
• A criminal background check that meets agency standards
• Valid Driver’s License with a safe driving record and insurance meeting agency standards
  
  

Preferred Qualifications

• Associates Degree
• Computer experience, including reporting and excel experience
• CPR and First Aid Certification
• Multi-lingual including ASL
  
  

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 40% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Individual and Family Services

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