Retail Shift Supervisor

MERS Goodwill; Saint Charles (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly Bonus up to $500

Medical benefits

Dental and Vision

Life and AD&D

Retirement plans (403B, 401A)

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the St Charles store, offering an hourly full-time role with a $19.50 hourly rate and a monthly bonus potential of up to $500. The position emphasizes excellent customer service, leadership, and operational oversight within a mission-driven nonprofit retail environment.

The role requires no degree, but a HS diploma and at least 1 year of retail management or related experience are preferred.

Qualifications

• Retail management experience preferred.
• 200+
• Excellent interpersonal and communication skills.
• Leadership and decision-making abilities.
• Comfortable with POS and inventory software.

Responsibilities

• Supervise and train staff; ensure core duties are performed.
• Provide superior customer service to shoppers and donors.
• Coach employees and discipline when needed.
• Assign daily tasks and manage store operations.
• Protect company property and information.

Skills

Retail management

Customer service

Conflict resolution

Team leadership

Scheduling software

Education

High School Diploma/GED

Tools

Register systems

Inventory software

Scheduling software

Job description

Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $19.50

Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our St Charles Store - Clay team! The ideal candidate will support our mission, \"Changing Lives Through the Power of Work!\" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• No degree is required. High School Diploma/GED preferred.


• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.


• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.


• Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills.


• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.


• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.


• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.


• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.


• Helps to identify and recommend employees with proven performance for advancement.


• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.


• Must read, follow, model, and enforce all agency policies, procedures, and values.


• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.


• Eliminates wasteful practices through process improvement.


• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.


• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00


• Individual and family medical benefits for full‑time employees working 30 or more hours per week.


• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.


• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.


• 403(B) Retirement on date of hire for employees working 20 or more hours per week.


• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.


• 401(A) Retirement on date of hire for employees working 20 or more hours per week.


• PTO Accrual up to 15 days based on hours worked.


• Employee store discount


• Paid holidays


• Flexible Schedules


• Career Growth Opportunities

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.