Retail Shift Manager - Franklin Square - Full-time

Goodwill Industries of the Southern Piedmont; Lowell (NC); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Annual raises

Production bonuses

Career development

Discounts

Full benefits

Job summary

Goodwill Industries of the Southern Piedmont in North Carolina is hiring for a store operations role with starting pay of $17.00/hour and eligibility for quarterly incentive pay based on store performance. Join a team that supports community employment opportunities and growth.

You will open/close the store, manage deposits, handle refunds, and supervise duties when managers are unavailable, while helping ensure smooth donor and merchandise flow and providing friendly customer service.

Qualifications

• High school diploma or GED is required.
• 1 year of Goodwill retail experience or 2 years of general retail experience is required.
• Physical activity: standing, walking, lifting up to 50 pounds occasionally; local travel may be involved.

Responsibilities

• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Manage flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Mobility

Education

High school diploma or GED

Job description

Description

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results.

About Us

At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

We offer:

• Starting pay of $17.00/hour
• Annual raises & production bonuses
• Free skill-building and career development classes
• Generous team member discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

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What You’ll Do

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Leads floor operations to include managing, sorting, and moving donations with purpose
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

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Requirements

What We’re Looking For

Someone who leads by example, thrives in a fast-paced retail environment, and is passionate about making a difference. You have:

• High school diploma or GED
• 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination)
• This job keeps you on the move! Most of the time, you'll be talking, listening, standing, and walking. You'll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.