Retail Shift Manager - Harris Blvd - Full Time

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Annual raises and production bonuses

Free skill-building and career development classes

Generous team member discounts

Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte, NC is looking for a dedicated individual to support retail operations. Responsibilities include managing store openings and closings, resolving customer issues, and supervising staff. A high school diploma and relevant retail experience are required.

This role emphasizes leadership, customer service, and an ability to work in a fast-paced environment. Full-time benefits include medical, dental, and tuition reimbursement.

Qualifications

• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Physical ability to lift up to 10 pounds regularly.
• Ability to stand, walk, kneel, stoop, throw, twist.

Responsibilities

• Support store operations and staff management.
• Open and close the store, manage deposits.
• Resolve customer complaints efficiently.
• Supervise employees in the absence of managers.

Skills

Leadership by example

Ability to thrive in fast-paced environment

Customer service

Education

High school diploma or GED

Job description

About Us

At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

We Offer

• Starting pay of $17.00/hour
• Annual raises and production bonuses
• Free skill‑building and career development classes
• Generous team member discounts
• Full‑time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

What You’ll Do

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Step in to assist with store team duties as needed.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Requirements

Someone who leads by example, thrives in a fast‑paced retail environment, and is passionate about making a difference will be a good fit.

• High school diploma or GED.
• 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination).
• Physical ability: lifting up to 10 pounds regularly and occasionally up to 50 pounds; capable of standing, walking, kneeling, stooping, throwing, twisting; strong close, color, and depth vision.
• Ability to travel locally.