Retail Shift Manager - University Pointe - Full-Time

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting pay $17.00/hour

Annual raises and production bonuses

Free skill-building and career dev

Generous team member discounts

Full-time benefits: medical, dental, V

Paid time off and tuition reimburse

Job summary

Goodwill Industries of the Southern Piedmont is seeking a store operations associate to support daily operations and staff management. You will open/close the store, handle deposits, and ensure secure building management while delivering excellent customer service.

The role offers competitive starting pay at $17.00 per hour, opportunities for annual raises and production bonuses, plus access to free skill-building classes, discounts, and comprehensive benefits for full-time staff.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience (or equivalent).
• Ability to stand, walk, and lift up to 50 pounds; some local travel may be required.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Leadership

Store operations

Education

High school diploma or GED

Job description

Description

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results.

About Us

At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

Description

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results.

About Us

At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

We Offer

• Starting pay of $17.00/hour
• Annual raises & production bonuses
• Free skill-building and career development classes
• Generous team member discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

What You’ll Do

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Leads floor operations to include managing, sorting, and moving donations with purpose
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

Requirements

What We’re Looking For

Someone who leads by example, thrives in a fast-paced retail environment, and is passionate about making a difference. You have:

• High school diploma or GED
• 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination)
• This job keeps you on the move! Most of the time, you’ll be talking, listening, standing, and walking. You’ll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.