Retail Shift Leader: Lead, Earn Bonus & Grow

EZCORP, Inc.; Orange Park (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP in Orange Park, FL is seeking a Retail Shift Leader (Key Holder) to guide store operations and develop team members in a fast-paced pawn environment. You will lead customer service efforts, drive sales, and manage daily tasks with a focus on growth and quality outcomes.

The role offers a structured career path, competitive pay per experience, and a comprehensive benefits package, including health insurance and a 401(k) with company match.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all Company policies, procedures, and regulations.
• Knowledge of commonly pawned items (tools, jewelry, firearms, electronics) a plus.
• Sales background a plus.
• Bilingual a plus.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales and deals on pawn items.
• Lead and coach Team Members to drive performance and customer experience.
• Process loans and extensions.
• Negotiate terms for pawned items to reach mutual agreement.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Skills

Leadership

Customer service

Negotiation

Organization

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Tools and items knowledge

Job description

EZCORP in Orange Park, FL is seeking a Retail Shift Leader (Key Holder) to guide store operations and develop team members in a fast-paced pawn environment. You will lead customer service efforts, drive sales, and manage daily tasks with a focus on growth and quality outcomes.

The role offers a structured career path, competitive pay per experience, and a comprehensive benefits package, including health insurance and a 401(k) with company match.