Retail Shift Leader: Lead & Grow in Pawn

EZPAWN Florida, Inc.; Kissimmee (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

No cost for TM only medical insurance

Job summary

EZCORP seeks a Retail Shift Leader (Key Holder) in Kissimmee, FL to guide customer service, sales and pawn operations. This role offers leadership growth, structured training, and a path toward greater responsibilities within a dynamic retail setting.

You will promote excellent customer service, supervise team members, and handle opening/closing duties while driving performance and store results. Competitive pay with growth potential and benefits are provided.

Qualifications

• High school diploma or GED required; customer service-centric with leadership ability.
• Experience in retail or pawn environments preferred; ability to lead a team.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales and making deals for pawn items.
• Lead and coach store team members to meet performance goals and standards.
• Manage opening and closing store procedures and daily operations.
• Process loans and extensions and negotiate terms with customers.

Skills

Leadership

Customer Service

Communication

Sales

Bilingual

Education

High School Diploma or GED

Job description

EZCORP seeks a Retail Shift Leader (Key Holder) in Kissimmee, FL to guide customer service, sales and pawn operations. This role offers leadership growth, structured training, and a path toward greater responsibilities within a dynamic retail setting.

You will promote excellent customer service, supervise team members, and handle opening/closing duties while driving performance and store results. Competitive pay with growth potential and benefits are provided.