Retail Shift Leader - Cascade

Tommy Car Wash Systems; Grand Rapids, Northern (MI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay + bonus opportunity

Full benefits (health, dental, vision)

401(k) with company match

Paid time off + holidays

Tuition help + career growth

Promote from within culture

Fun, team-first environment

Job summary

Tommy’s Express in Grand Rapids, MI, is seeking energetic team leaders to run shifts, deliver great guest service, and help grow our membership program. You’ll lead the team, support coworkers, and ensure a clean, high-energy car wash environment.

This role offers flexible schedules, open to part-time or full-time, with opportunities for career growth and a fun, team-first culture. Indoor/outdoor work and fast-paced setting are part of daily life at Tommy’s Express.

Qualifications

• Leadership and guest-service orientation.
• Ability to motivate and manage a team on shift.
• Comfort with technology and point-of-sale systems.

Responsibilities

• Lead the team during shifts.
• Deliver great guest service.
• Open and close the wash.
• Keep site clean and ready.
• Support membership sales.
• Handle guest concerns.

Skills

Positive leadership attitude

Strong people skills

Comfortable with technology

Works well in fast-paced setting

Reliable and flexible

Job description

Start Local. Grow Anywhere. Love Your Career

Join a fast-paced team, meet new people, and build skills that go wherever your future takes you.

At Tommy’s Express, we’re all about great service, strong teams, and positive energy. You’ll lead the shift, support your team, and help deliver a great guest experience every day.

Why You’ll Love Working Here

• Competitive pay + bonus opportunity
• Full benefits (health, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Tuition help + career growth
• Promote from within culture
• Fun, team-first environment

What You’ll Do

• Lead the team during shifts
• Deliver great guest service
• Open and close the wash
• Keep site clean and ready
• Support membership sales
• Handle guest concerns

What We’re Looking For

• Positive leadership attitude
• Strong people skills
• Comfortable with technology
• Works well in fast-paced setting
• Reliable and flexible

Schedule

• Part-time or full-time roles
• Weekend availability required
• Operating Hours: 7 AM – 9 PM, Monday – Sunday

What to Expect

• Indoor and outdoor work
• Active, on-your-feet role
• Fast-moving, team environment

Our Culture

We live our WE OWN IT mindset—taking pride in our work and supporting each other every day.

About Tommy’s

Tommy’s Express is a international leader in modern car wash technology, delivering fast, high-quality experiences for every guest. To read about our story you can visit our website here TommyCarWash.com/OurStory.

Our Mission: Enriching Lives. Adding Value. Serving Communities.