Retail Shift Leader: Career Growth & Bonus Potential

EZCORP, Inc.; Atlantis (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfor m

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) in Florida to lead customer service and sales for pawn items in a fast-paced store environment.

You will manage daily operations, mentor team members, and drive store performance while delivering an excellent customer experience. The role offers a defined career path, competitive pay based on experience, and opportunities for rapid advancement through training programs and leadership development.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers while promoting sales and making deals for pawn items.
• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Lead and influence team members through coaching and hands-on involvement.

Skills

Leadership

Negotiation

Time management

Communication

Interpersonal skills

Customer service

Bilingual

Education

High school diploma or GED

Job description

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) in Florida to lead customer service and sales for pawn items in a fast-paced store environment.

You will manage daily operations, mentor team members, and drive store performance while delivering an excellent customer experience. The role offers a defined career path, competitive pay based on experience, and opportunities for rapid advancement through training programs and leadership development.