Retail Shift Leader

EZCORP, Inc.; Duncan (OK); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

No cost for TM only medical insurance

Job summary

EZCORP, Inc. is seeking a Retail Shift Leader (Key Holder) for EZPawn in Duncan, Oklahoma. You will lead daily store operations, process loans and extensions, and coach team members to ensure outstanding service in a fast-paced environment.

This role offers competitive pay, uncapped bonus potential, and benefits including health insurance, a 401(k) match, paid time off, and holiday pay.

Qualifications

• Engaging personality with leadership and negotiation talents, and the ability to read and manage customer needs.
• Highly organized and detail oriented with strong time-management and prioritization skills.
• Excellent communication and interpersonal skills and the ability to build solid ongoing customer relationships.
• High school diploma or GED.
• Minimum 1 year of supervisor/shift lead/manager experience.

Responsibilities

• Processing loans and extensions.
• Agreeing on terms for items to be pawned.
• Performing opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Leadership

Negotiation

Customer service

Time management

Communication

Detail oriented

Bilingual (plus)

Education

High school diploma or GED

Job description

Job Location

Address: 1317 N. US Hwy 81 Duncan, Oklahoma 73533

Brand: EZPawn

Salary and Benefits

Pay range is based on experience from $17.00 per hour to $18.00 per hour.

• Free Health Insurance*


• Competitive Wages


• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance


• Great Working Hours


• 401(k) with Company Match


• Generous Paid Time Off


• Holiday Pay


• Store Discount


• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Contract

Full-time

Role Overview

At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.

Responsibilities

• Processing loans and extensions


• Coming to jointly satisfactory terms regarding items to be pawned


• Performing opening and closing store procedures


• Supervising and coaching store Team Members

Requirements

• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.


• Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.


• Display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.


• High school diploma or GED


• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience


• Able to pass a criminal background check and drug test


• Valid driver's license and auto insurance


• Adhere to all Company policies, procedures, and regulations


• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus


• Sales background, a plus


• Bilingual, a plus

Equal Opportunity / Diversity Statement

We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.