Retail Shift Lead: Team Leader & Customer Champion

LV Petroleum LLC; Williston, Northern (ND, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan (Medical, Dental &amp

Job summary

LV Petroleum LLC in Williston, ND seeks a Shift Lead to supervise staff, ensure smooth daily operations, and uphold service standards during assigned shifts.

You will train team members, manage inventory, handle cash transactions, and promote a safe, positive work environment while meeting company procedures. The role requires leadership, excellent communication, and flexibility to work evenings, weekends, and holidays as needed. Previous supervisory experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service, with supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and provide effective solutions.
• Familiarity with cash handling and point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well.
• Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
• Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
• Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
• Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts.
• Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment.
• Reporting: Communicate effectively with management about any operational issues and staff performance.

Skills

Leadership

Communication

Customer Service

Cash Handling

POS Systems

Flexibility

Education

High School Diploma

Tools

POS systems

Job description

LV Petroleum LLC in Williston, ND seeks a Shift Lead to supervise staff, ensure smooth daily operations, and uphold service standards during assigned shifts.

You will train team members, manage inventory, handle cash transactions, and promote a safe, positive work environment while meeting company procedures. The role requires leadership, excellent communication, and flexibility to work evenings, weekends, and holidays as needed. Previous supervisory experience is preferred.