Retail Shift Lead & Team Coach

EZCORP, Inc.; Federal Heights (CO); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfomrn

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Federal Heights, CO is seeking a Retail Shift Leader (Key Holder) to lead store operations, train staff, and drive customer service excellence. This role offers an hourly wage based on experience, with rapid opportunities for pay increases and career progression.

You will supervise team members, process loans, and ensure opening/closing procedures are followed, while delivering a positive customer experience in a fast-paced retail environment.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisory or lead experience.
• Pass a background check and drug test.
• Valid driver's license and auto insurance.
• Bilingual is a plus

Responsibilities

• Provide outstanding customer service and lead store team.
• Open and close store procedures; supervise team.
• Process loans and extensions; negotiate terms.
• Coach and develop Team Members

Skills

Leadership

Customer service

Negotiation

Time management

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

EZCORP, Inc. in Federal Heights, CO is seeking a Retail Shift Leader (Key Holder) to lead store operations, train staff, and drive customer service excellence. This role offers an hourly wage based on experience, with rapid opportunities for pay increases and career progression.

You will supervise team members, process loans, and ensure opening/closing procedures are followed, while delivering a positive customer experience in a fast-paced retail environment.