Retail Shift Lead — Customer Experience + Employee Discounts

everythingbutwater; Sarasota (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Additional benefits for eligible Assoc

Job summary

Everything But Water is seeking a Key Holder at University Town Center to work with Store Management to ensure a customer-centric environment and achieve sales goals. You will lead shifts, supervise Sales Associates, and embody our brand standards while delivering exceptional service to every guest.

This role requires 2–4 years in retail, supervisory experience, and availability nights, weekends, and holidays.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include standing and walking for an eight-hour shift, climbing a ladder, lifting at least 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company's selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Retail sales experience

Supervisory experience

Customer engagement

Interpersonal communication

Fluent English

Job description

Everything But Water is seeking a Key Holder at University Town Center to work with Store Management to ensure a customer-centric environment and achieve sales goals. You will lead shifts, supervise Sales Associates, and embody our brand standards while delivering exceptional service to every guest.

This role requires 2–4 years in retail, supervisory experience, and availability nights, weekends, and holidays.