Retail Shift Lead

Pressed; Palo Alto (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Pressed in Palo Alto is seeking a Shift Lead to guide the team and deliver an outstanding guest experience. You will lead by example, mentor new team members, and ensure smooth daily operations across product preparation, service, and store cleanliness.

The role emphasizes confident selling, loyalty program enrollment, and sustaining Pressed standards in a fast-paced food and beverage environment.

Qualifications

• Passion for health and wellness and creating exceptional guest experiences.
• Experience in food service, hospitality, or retail (preferred).
• Strong communication skills with a guest-first mindset.

Responsibilities

• Deliver a warm guest experience and build customer loyalty through friendly service.
• Lead by example to support and mentor teammates during shifts.
• Prepare, serve, and package products and manage orders.
• Maintain store cleanliness, safety, and organization.
• Open/close the store and complete daily checklists.

Skills

Guest service

Team leadership

Communication

Food safety

Flexibility

Job description

Job Purpose

The Shift Lead is more than a team member—they are the guides on our guests’ wellness journeys. They lead by example, creating vibrant in-store experiences, driving results through confident selling, and fostering a community of warmth, care, and connection. Whether they’re preparing a Freeze, sampling juices, or mentoring a new team member, you bring our mission to life with every shift.

Essential Functions

Guest Experience & Sales

• Deliver an exceptional, friendly guest experience (warm welcome, and gracious goodbyes).
• Engage guests with product sampling and passionate storytelling about our ingredients and benefits.
• Drive sales by actively recommending products and enrolling new members in our loyalty programs.
• Role model elevated service and teamwork to exceed sales goals.
• Follow Mystery Shop guidelines to ensure your store reaches 100%.

Team Support

• Support and guide fellow team members throughout the shift.
• Help onboard and train new team members by modeling Pressed standards.
• Model a safe, inclusive, and respectful environment for all.

Daily Store Operations

• Prepare, serve, and package products—including wellness bowls, Freeze, and juice orders.
• Fulfill in-store and third-party delivery orders.
• Maintain store cleanliness and organization, including storage areas and in-store restrooms.
• Cut fruit, clean equipment, and uphold food safety standards.
• Open and close the store as scheduled and complete daily checklists (Zenput, etc.).

Inventory & Admin

• Assist with inventory organization and restocking.
• Share guest feedback and operational insights with the General Manager.
• Ensure compliance with all company policies and procedures.

Qualifications

• Passion for health, wellness, and creating exceptional guest experiences.
• Experience in food service, hospitality, or retail (preferred).
• Strong communication skills with a guest-first mindset.
• Team-oriented with the ability to lead by example.
• Ability to work in a fast-paced food and beverage, retail environment.
• Ability to stand, walk, bend, stoop, and reach throughout shift.
• Ability to lift and carry up to 50 lbs.
• Must be able to work flexible schedules including nights, weekends, and holidays.
• Must be legally authorized to work in the U.S. without restriction.