Retail Shift Lead

EZCORP; Longmont (CO); On-site; USD 48,712,000 - 53,010,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly uncapped bonus potential

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZCORP is hiring for a Retail Shift Leader (Key Holder) in Longmont, CO. You will lead the team, provide exceptional customer service, and help drive pawn sales in a fast-paced environment.

The role offers a career path with paid training, competitive pay based on experience, and a strong benefits package including health insurance and retirement options.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual skills are a plus.

Responsibilities

• Provide outstanding customer service and lead and coach store Team Members.
• Process loans and extensions; negotiate terms for pawned items.
• Perform opening and closing store procedures.
• Promote sales and build relationships with customers to drive store performance.

Skills

Leadership

Negotiation

Customer service

Communication

Time management

Prioritization

Coaching

Education

High school diploma or GED

Job description

Address: 1220 Main St. Longmont, Colorado 80501

Brand: EZPawn

Pay range is based on experience from $17.00 per hour to $18.50 per hour.

Are you tired of working fast food or retail jobs with no advancement opportunity?

We want you to join us for a career - not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.

Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!

• Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
• Enhance your leadership skills through our structured leadership training programs
• Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Retail Shift Leaders (Key Holder):

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here's what you can expect as a Retail Shift Leader (Key Holder):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Other Retail Shift Leader (Key Holder) duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements for the Retail Shift Leader (Key Holder) role:

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.