Retail Shift Lead

EZPAWN; Colorado Springs (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Monthly uncapped bonus potential

Job summary

EZPAWN in Colorado Springs is hiring a Retail Shift Manager (Lead Pawnbroker) to lead daily operations, coach team members, and ensure outstanding customer service in a fast-paced retail environment.

The role offers competitive hourly pay, growth opportunities through structured training, and a path to store leadership. Join EZCORP’s family and help deliver excellent service while advancing your career.

Qualifications

• Leadership experience with teams in a retail or service setting.
• Strong negotiation and sales skills.
• Excellent time-management and prioritization abilities.
• Clear communication and interpersonal skills.
• Customer service mindset with the ability to coach others.

Responsibilities

• Process loans and extensions for customers.
• Execute opening and closing store procedures.
• Supervise and coach store team members to achieve targets.
• Provide outstanding customer service and build relationships with customers.
• Promote sales and secure deals for pawn items.

Skills

Leadership

Negotiation

Time management

Prioritization

Communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

Address: 1230 N. Academy Colorado Springs, Colorado 80909Brand: EZPawnPay range is based on experience from $17.00 per hour to $18.00 per hour.We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team.EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the programEnhance your leadership skills through our structured leadership training programsFollow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Team Members:Free Health Insurance*Competitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere’s what you can expect as a Retail Shift Manager (Lead Pawn Broker):You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!Other Shift Manager duties include:Processing loans and extensionsComing to jointly satisfactory terms regarding items to be pawnedPerforming opening and closing store proceduresSupervising and coaching store Team MembersRequirements for the Retail Shift Manager (Lead Pawnbroker) role:The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:High school diploma or GEDMinimum 1 years of supervisory, key holder, or team/shift lead experienceAble to pass a criminal background check and drug testValid driver’s license and auto insuranceAdhere to all Company policies, procedures, and regulationsKnowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plusSales background, a plusBilingual, a plus*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.