Retail Service Specialist

AAA - Automobile Club of Southern California; Wexford (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Retail Service Specialist, where your passion for sales and customer service can shine. This exciting role in the branch network offers the chance to provide exceptional service while cross-selling and upselling a variety of AAA products. You'll be instrumental in delivering Legendary Service, assisting customers with DMV services, travel planning, and more. With a focus on teamwork, you'll thrive in an environment that values diversity and supports professional growth. If you're ready to make a difference and be part of a team dedicated to excellence, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Benefits

401(k) Savings Plan with Company Match

Tuition Assistance

PTO for Community Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• Experience in retail sales or customer service/sales environment.
• Must be able to obtain and maintain a valid notary license.

Responsibilities

• Greet members and customers, providing Legendary Service.
• Reach sales and service goals for multiple AAA products.

Skills

Customer Service

Retail Sales

Sales Goals Achievement

Teamwork

Notary License Acquisition

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Business hours are Monday through Friday 10am - 6pm and Saturday 10am - 2pm.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik travel routings, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain a valid notary license
• Experience with Microsoft Office basics
• Ability to travel locally when necessary
• A high school diploma or GED

Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer