Retail Service Specialist

O'Reilly Auto Parts; Kings Mountain (NC); On-site; USD 50,000 - 65,000; Part time

Job summary

An established industry player is seeking a Retail Service Specialist to provide exceptional customer service and support store management. This role emphasizes multitasking and the ability to assist both walk-in and phone customers efficiently. Ideal candidates will have a passion for automotive parts and a friendly demeanor. The company offers a competitive compensation package and opportunities for career growth, making it an excellent choice for those looking to advance in the retail sector. Join a team that values your contributions and encourages professional development.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store.

Responsibilities

• Greet retail customers and assist them in selecting merchandise.
• Process exchanges and returns for credit in a friendly manner.
• Address and resolve customer complaints effectively.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.

Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.

Assist managers and/or installer service specialists in serving the professional customers as needed and directed.

Complete assigned company training relevant to position.

Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.

Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.

Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.

Address and resolve customer complaints in a friendly manner.

Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.

Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.

Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.

Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)

Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Ability to quickly match alphanumeric sequences

Ability to provide outstanding, friendly and professional customer service

Must be able to multitask, handling customers on the phone and in the store at the same time

Desired

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service

ASE certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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