Retail Service Representative I

andersen; Northborough (MA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs / HSA

Paid Time Off & Holidays

Parental Leave

Job summary

Andersen Corporation's Renewal by Andersen unit in the Boston market is seeking a Retail Service Representative to provide entry-level customer service for delivery partners and customers. The role involves clerical duties, answering calls, organizing files, and supporting sales and service activities.

The ideal candidate has a high school diploma and at least 1 year of customer service experience, with basic computer skills and the ability to work well in a team.

Qualifications

• High school diploma or equivalent required, plus 1 year of customer service experience.
• Basic word processing and spreadsheet skills; general computer literacy.
• Ability to build good interpersonal relationships and work well in a team.
• Strong phone etiquette and clear written and verbal communication.
• Attention to detail and ability to adapt to varying tasks.

Responsibilities

• Perform entry-level clerical work related to RbA CORO sales and service.
• Handle administrative tasks and organize materials.
• Greet visitors and direct them to appropriate staff; answer calls and provide information.
• Sort, file, and retrieve correspondence and records.
• Maintain stock levels of supplies and brochures.

Skills

Customer service

Interpersonal relationships

Phone etiquette

Listening skills

Detail orientation

Education

High school diploma or equivalent

Tools

MS Office

Job description

ANDERSEN CORPORATION SUMMARY

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands – Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ – is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION

Renewal by Andersen is looking for a Retail Service Representative to join our Boston market team! The Retail Service Representative will focus on providing entry-level customer service for delivery partners and customers.

RESPONSIBILITIES

• Performs entry level clerical work related to RbA CORO sales and service, of limited complexity and variety.
• Perform administrative tasks associated with role.
• Answers telephone and receives visitors; determines nature of business and directs individuals to appropriate staff or supplies information.
• Sorts, alphabetizes, and files correspondence, forms, records, reports and other materials according to filing systems.
• Searches records and files for specific data.
• Post entries in books of account, ledgers, or other recordkeeping logs.
• Performs routine typing or word processing of materials, including lists, envelopes and form letters.
• Coordinates mailing, copying and other administrative projects.
• Maintains stock levels of supplies and brochures.

QUALIFICATIONS

• High school diploma or equivalent plus a minimum of 1 year customer service experience.
• Basic word processing, spreadsheet and general computer skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

PAY RANGE

$19.85 - $28.75

CULTURE AND BENEFITS

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.