Retail Service Representative 1

Andersen Corporation; Livonia (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA and HRA

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental  

Career Growth Planning & Nationwide

Career Opportunities

Job summary

Andersen Corporation in Livonia, MI seeks a Concierge Retail Service Representative to deliver Signature Service to homeowners and partner with Sales for customized communication. You will manage homeowner files, schedule measures and installations, and handle paperwork issues to ensure a seamless upgrade experience.

The role focuses on service excellence, data accuracy, and strong time management, with a comprehensive benefits package and opportunities for growth.

Qualifications

• 1+ years of customer service experience.
• Strong data-entry accuracy.
• Excellent written and verbal communication.
• Highly organized with attention to detail.

Responsibilities

• Provide Signature Service to homeowners.
• Maintain homeowner job files.
• Schedule measurements, installation dates, and reminders.
• Collaborate with Sales to resolve paperwork or change orders.
• Send post-installation surveys and resolve issues.

Skills

Customer service

Data entry

Communication

Time management

Microsoft Office

Attention to detail

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team.

The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.

RESPONSIBILITIES:

• Provide Signature Service customer service to homeowners
• Create and maintain homeowners’ job files
• Schedule homeowners’ technical measure, installation date, and reminder calls
• Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
• Send out the post installation survey and resolve any post-installation situations

QUALIFICATIONS:

• 1+ years customer service experience
• Solid and accurate data entry skills
• Strong communication and time management skills
• Competency in Microsoft Office software
• High attention to detail and organization abilities
• Excellent interpersonal skills and the ability to manage simultaneous tasks

PAY RANGE:

$18.05 - $26.15

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.