Retail Service Manager - Tire Store

ATALNT; Oklahoma City (OK); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match up to 4%

Paid time off and holidays

Ongoing training and development

Team-oriented environment

Stable and growing company

Job summary

ATALNT in Oklahoma City is seeking a Retail Service Manager to support the Location Manager and lead daily operations at the Oklahoma City location. This hands-on leadership role works with technicians, service advisors, and customers to uphold safety, quality, and performance.

The ideal candidate has 3+ years in tire/automotive service, with prior leadership experience and strong customer service skills. A performance-based bonus, health benefits, 401(k) matching, and ongoing training are

Qualifications

• 3+ years experience in tire/automotive or related service industry.
• Retail tire store experience preferred.
• Leadership or supervisory experience preferred.
• Strong team-building and leadership abilities.
• Excellent customer service and communication skills.
• Strong problem-solving and organizational skills.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to work effectively in a fast-paced automotive service environment.
• Strong commitment to quality workmanship, safety, and operational excellence.

Responsibilities

• Supervise, mentor, and support technicians and service advisors.
• Oversee daily shop operations and promote operational excellence.
• Maintain clean, organized, and safe facilities and work areas.
• Deliver excellent customer service and resolve customer concerns.
• Provide technical assistance and product/service recommendations.
• Maintain strong communication between service and sales teams.
• Ensure qualified and TIA-trained personnel perform assigned work.
• Monitor shop performance and communicate operational issues and opportunities.
• Assist with inventory, property, equipment, and vehicle management.
• Support employee development and required training.
• Follow company policies, safety procedures, and applicable regulations.

Skills

Leadership

Customer service

Team building

Communication

Problem-solving

Organizational skills

Microsoft Office

Fast-paced environment

Tools

Microsoft Office

Job description

Salary: $75,000-$85,000 per year + bonus

About the Opportunity:

Our client is an established tire and automotive service company serving both retail and commercial customers. We are seeking a Retail Service Manager to support the Location Manager and help lead daily operations at the Oklahoma City location.

This is a hands-on leadership position for an experienced tire or automotive professional who enjoys working directly with technicians, service advisors, and customers while maintaining high standards for safety, quality, and operational performance.

Why Join Us?

• Performance-based bonus tied to retail tire, preventive maintenance, and mechanical labor sales
• Medical, dental, and vision insurance
• 401(k) with company match up to 4%
• Paid time off and holidays
• Ongoing training and professional development
• Stable and growing company
• Team-oriented work environment

Responsibilities:

• Supervise, mentor, and support technicians and service advisors
• Oversee daily shop operations and promote operational excellence
• Maintain clean, organized, and safe facilities and work areas
• Deliver excellent customer service and resolve customer concerns
• Provide technical assistance and product/service recommendations
• Maintain strong communication between service and sales teams
• Ensure qualified and TIA-trained personnel perform assigned work
• Monitor shop performance and communicate operational issues and opportunities
• Assist with inventory, property, equipment, and vehicle management
• Support employee development and required training
• Follow company policies, safety procedures, and applicable regulations

Qualifications:

• 3+ years of experience in the tire, automotive, or related service industry
• Retail tire store experience preferred
• Previous leadership or supervisory experience preferred
• Strong team-building and leadership abilities
• Excellent customer service and communication skills
• Strong problem-solving and organizational skills
• Proficiency with Microsoft Office and basic computer systems
• Ability to work effectively in a fast-paced automotive service environment
• Strong commitment to quality workmanship, safety, and operational excellence

Physical Requirements:

• Ability to regularly lift 80+ pounds
• Ability to stand, bend, stoop, and drive
• Ability to work in a fast-paced retail and automotive service environment