Retail Service Manager-Tire Store

Socket.dev; Oklahoma; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Advancement and professional growth

Ongoing training and support

Team-oriented work environment

Stable and growing company

Medical, dental, and vision insurance

401(k) with company matching

Job summary

Socket.dev seeks a Retail Service Manager to lead tire shop operations, mentor staff, and ensure an outstanding customer experience daily.

You will oversee shop personnel, maintain safety standards, and drive service growth while fostering a positive workplace culture.

Qualifications

• Minimum of 3 years of experience in a related field.
• Retail tire store experience preferred.
• Strong leadership and team-building abilities.
• Excellent customer service and communication skills.
• Strong problem-solving and organizational skills.
• Proficient with Microsoft Office and basic computer systems.
• Ability to prioritize tasks, adapt to changing demands, and work efficiently in a fast-paced environment.
• Commitment to quality workmanship and operational excellence.

Responsibilities

• Supervise, mentor, and support shop technicians and service advisors.
• Ensure facilities, equipment, and work areas are clean, organized, and hazard-free.
• Deliver superior customer service by greeting customers professionally and addressing their service needs.
• Provide technical assistance and recommendations to customers when needed.
• Maintain effective communication between service and sales teams.
• Ensure only qualified and TIA-trained personnel perform assigned work.
• Help protect company assets and maintain equipment and vehicles to high standards.
• Monitor shop operations and communicate issues, challenges, and improvement opportunities to management.
• Follow company policies, safety procedures, and legal regulations at all times.
• Complete required company training and support staff development.
• Assist with inventory and property management.
• Perform additional duties as assigned by management.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Prioritization

Adaptability

Operational excellence

Tools

Microsoft Office

Job description

Description

Are you an experienced automotive or tire industry professional with strong leadership skills and a passion for customer service? We are seeking a motivated and dependable Retail Service Manager to lead our tire shop operations, mentor team members, and help deliver an outstanding customer experience every day.

As a key support partner to the Location Manager, the Retail Service Manager will oversee shop personnel and service advisors, ensure operational excellence, maintain safety standards, and help grow the service business while fostering a positive and respectful workplace culture.

Key Responsibilities

• Supervise, mentor, and support shop technicians and service advisors
• Ensure facilities, equipment, and work areas are clean, organized, and hazard-free
• Deliver superior customer service by greeting customers professionally and addressing their service needs
• Provide technical assistance and recommendations to customers when needed
• Maintain effective communication between service and sales teams
• Ensure only qualified and TIA-trained personnel perform assigned work
• Help protect company assets and maintain equipment and vehicles to high standards
• Monitor shop operations and communicate issues, challenges, and improvement opportunities to management
• Follow company policies, safety procedures, and legal regulations at all times
• Complete required company training and support staff development
• Assist with inventory and property management
• Perform additional duties as assigned by management

Qualifications

• Minimum of 3 years of experience in a related field
• Retail tire store experience preferred
• Strong leadership and team-building abilities
• Excellent customer service and communication skills
• Strong problem-solving and organizational skills
• Proficient with Microsoft Office and basic computer systems
• Ability to prioritize tasks, adapt to changing demands, and work efficiently in a fast-paced environment
• Commitment to quality workmanship and operational excellence

Physical Requirements

This is a physically demanding position that requires:

• Regular lifting of 80+ pounds
• Standing, bending, stooping, and driving
• Working in a fast-paced retail/service shop environment

What We Offer

• Opportunities for advancement and professional development
• Ongoing training and support
• Team-oriented work environment
• Stable and growing company

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%