Retail Service Manager - Indianola

Peoples Savings Bank (Indianola, IA); Indianola (IA); On-site; USD 53,595 - 63,053; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K with Employer Match

17+ days of PTO per year

Flexible Spending Accounts

Peoples Bank Stock Purchase Plan

Job summary

Peoples Savings Bank (Indianola, IA) is seeking a Retail Service Manager for its Indianola location. The successful candidate will supervise Personal Bankers, train staff on vendor updates, and manage various banking services. The role provides a supportive work environment and opportunities for professional growth.

Qualifications include a minimum of three years in retail banking and strong interpersonal skills. The position offers a competitive salary range of $53,595 - $63,053, health benefits, and flexible scheduling options.

Qualifications

• Minimum of three years of experience in retail banking.
• Exceptional interpersonal skills, including strong oral and written communication.
• Strong problem-solving abilities, especially in customer service.

Responsibilities

• Supervise Indianola Personal Bankers, Contact Center Representatives, and Tellers.
• Stay current with vendor updates and train Retail Banking staff on these updates.
• Open, close and maintain checking accounts, savings accounts, and online banking.

Skills

Interpersonal skills

Oral and written communication

Multitasking

Computer skills

Problem-solving

Education

High School diploma or GED

Job description

Join Our Team at Peoples Bank!

Peoples Bank, a locally owned and progressive community bank, attributes its financial success and growth to its outstanding employees. Since 1998, we've expanded from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. What sets us apart is our commitment to taking the time to answer our customers' questions and solve their problems. Unlike other banks that focus on quotas, we encourage our employees to do what's right for our customers and colleagues. We offer competitive compensation, excellent benefits, opportunities for professional growth, community involvement, and a positive work environment.

Position: Retail Service Manager for our Indianola location.

Responsibilities:

• Supervise Indianola Personal Bankers, Contact Center Representatives, and Tellers.
• Stay current with vendor updates (merchant processing, credit cards, check vendors, etc.) and train Retail Banking staff on these updates.
• Open, close and maintain checking accounts, savings accounts, certificates of deposit, IRAs, safe deposit boxes, ATM/Debit Cards, and online banking.
• Perform Teller transactions.

Qualifications:

• Minimum of three years of experience in retail banking.
• High School diploma or GED required.
• Exceptional interpersonal skills, including strong oral and written communication.
• Ability to multitask effectively.
• Proficient in computer skills.
• Strong problem-solving abilities, especially in customer service.
• Previous supervisory experience is preferred.

Schedule:

• Regular shift is 8 a.m. to 5 p.m. Monday through Friday.
• Saturday rotation from 8 a.m. to 12 p.m.

Compensation:

• Pay range: $53,595 - $63,053 (based on previous banking and supervising experience).
• Health, Dental, and Vision Insurance.
• Employer-paid Life Insurance, Short-Term Disability, and Long-Term Disability.
• 401K with Employer Match.
• 17+ days of PTO per year.
• Family Leave Plan.
• Over 11 Paid Holidays.
• Employer-paid Identity Theft Insurance.
• Aflac Insurance.
• Flexible Spending Accounts.
• Peoples Bank Stock Purchase Plan.
• Free personal checking accounts and safety deposit box.

Peoples Bank is an Affimative Action and Equal Opportunity Employer. We provide equal employment opportunities without regard to any status protected by federal or local law.