Retail Service Lead - Customer Experience & Shift Manager

O'Reilly Automotive Stores, Inc.; Riverdale (GA); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental & Vision Insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position also assumes shift management in the absence of leadership, with bilingual candidates encouraged to apply.

The role emphasizes timely processing of orders, returns, and safety, while maintaining high service standards and compliance with company policies across daily store activities.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly and contact customers on shipment arrivals.
• Handle returns and exchanges efficiently, issue refunds with correct payment methods, and stage returned merchandise appropriately.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Assist with opening/closing duties, day-end procedures, and security measures.
• Adhere to posted work schedules and clock-in/out policies.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position also assumes shift management in the absence of leadership, with bilingual candidates encouraged to apply.

The role emphasizes timely processing of orders, returns, and safety, while maintaining high service standards and compliance with company policies across daily store activities.