Retail Senior Store Manager

FedEx Office and Print Services; California, Concord (MO, NH); On-site; USD 64,000 - 85,000; Full time

Job summary

An established industry player is seeking a Senior Store Manager to lead one of its flagship locations. This role is pivotal in driving operational excellence and delivering exceptional customer service. You will inspire and develop a high-performing team while managing daily store operations and financial performance. The ideal candidate will possess strong leadership qualities and a passion for results, ensuring a positive experience for both customers and team members. Join a company that values quality and inclusivity, and take your career to the next level in a dynamic retail environment.

Benefits

Health Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• 4+ years of related experience in retail or service, with supervisory experience.
• Strong leadership skills with a focus on customer service and operational excellence.

Responsibilities

• Manage daily store operations and lead a high-performing team.
• Ensure exceptional customer experience and meet financial goals.

Skills

Leadership

Customer Service

Operational Excellence

Team Development

Financial Management

Microsoft Office

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results enable the store team to provide solutions to our customers and reach financial goals.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of duties and not all-inclusive)

• Understand and model FedEx Office values to customers and team members.
• Build and inspire high-performing teams using FedEx Office tools, resources, judgment, and decision-making in training, development, retention, and performance management.
• Coach your team and ensure they have the tools and information to support company goals and perform their jobs effectively.
• Work with our largest accounts and complex customer needs, serving as a consultative partner for key customers.
• Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand.
• Take ownership of store controls, including SOPs, financials, safety, security, scheduling, and compliance.
• Improve operational and sales activities to exceed financial and customer experience targets.
• Use independent judgment and effective decision-making in daily duties, including financial and inventory management.
• Prioritize and accomplish multiple leadership tasks by planning, delegating, and supervising store staff.
• Share ideas and use Quality Improvement tools to enhance the business.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree preferred; High School diploma or GED required.
• 4+ years of related experience (retail, service, hospitality, military), including 3+ years supervisory experience.
• Proficient in Microsoft Office tools.

ESSENTIAL FUNCTIONS:

• Manage daily store operations, requiring standing and movement.
• Ability to lift 55 pounds and perform physical activities like bending and twisting.
• Travel as needed to meet with customers, vendors, and team members.
• Maintain focus and interpret documents and instructions effectively.
• Communicate effectively with customers and team members.
• Work efficiently in a fast-paced environment, managing multiple priorities.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Details about compensation and additional benefits are provided, including salary range ($64,763.25 - $84,192.20 annually), health insurance, retirement, and tuition reimbursement. The role emphasizes quality-driven management and continuous improvement.

Additional Details:

FedEx Office promotes a culture of quality, efficiency, and inclusivity, supporting diversity and providing reasonable accommodations during the hiring process. The company considers all qualified applicants, including those with criminal histories, in accordance with applicable laws.