Concord - Store Manager

Rockler Woodworking and Hardware; California (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will lead a dynamic team dedicated to providing exceptional customer service in the woodworking industry. This role involves overseeing store operations, managing budgets, and implementing marketing strategies to drive sales. You will also be responsible for training and developing staff to ensure they are product experts, fostering a guest-friendly environment that promotes woodworking knowledge and community engagement. If you are passionate about woodworking and have strong leadership skills, this opportunity is perfect for you.

Qualifications

• 1 to 3 years of retail sales experience, preferably with similar products.
• Strong leadership skills with prior supervisory experience preferred.

Responsibilities

• Manage store operations to ensure maximum sales and profitability.
• Recruit, train, and develop store personnel for top performance.

Skills

Customer Service

Leadership

Retail Sales

MS Office

Woodworking Knowledge

Education

B.S. degree in Business Administration

Equivalent experience in related field

Tools

MS Office (Outlook, Excel, Word)

Power Woodworking Tools

Hand Woodworking Tools

Job description

next to CVS on the corner of Treat and Clayton, 4420 Treat Blvd, Concord, California, United States of America Req #42

Monday, May 5, 2025

Join the Rockler Woodworking Family!

Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. Learn more about our company at www.rockler.com.

A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

major areas of accountability

• Recruit and train high-quality candidates.
• Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Director and HR.
• Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge. Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown. Train and develop Associates in all aspects of the business to create a team of product experts experienced in closing the sale; direct and monitor training and development for all store personnel.
• Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.
• Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.
• Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store walk-through, audits, etc.
• Manage store budget, monitor P&L. Control expenses, payroll and shrink to optimize store profitability.
• Maintain all merchandising standards, display presentation and signing standards.
• Ensure appropriate merchandise stock levels of assortments in all departments, ensure the selling floor is adequately stocked; maintain inventory levels within budgeted guidelines.
• Train and develop Assistant Store Manager in leadership of store operations.
• Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Drive Store success in execution of company-sanctioned marketing events. Analyze events for success factors contributing to store profitability.
• Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.
• Comparison shop and report results; share information with Regional Director and make appropriate price recommendations.
• Any other responsibilities as assigned by Regional Director.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.
• Uphold company values of: Customer Experience, Innovation, Integrity, Teamwork, Fun.

requirements for position

• B.S. degree or equivalent experience in Business Administration or related field desirable.
• Prior supervisory/leadership experience in a work is strongly preferred.
• 1 to 3 years’ previous retail sales experience, preferably with a similar product line.
• Ability to work a 50+-hour work week, including nights, weekends, and holidays as required.
• MS Office skills to include Outlook, Excel, and Word
• Knowledge of woodworking supplies and hand/power woodworking tools preferred.
• Ability to motivate subordinates for top performance.
• Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting up to 400 lbs.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• next to CVS on the corner of Treat and Clayton, 4420 Treat Blvd, Concord, California, United States of America