Retail Security Supervisor - Old Virginia Rd - PT

Deep Roots Harvest; Reno (NV); On-site; USD 20,000 - 29,000; Part time

Job summary

Deep Roots Harvest is seeking a Retail Security Supervisor to maintain a safe retail environment at our Reno facility. This role blends customer reception and security duties, ensuring adherence to security protocols while supporting day-to-day store operations.

Responsibilities include greeting customers, verifying ages, controlling access, de-escalating issues, and coordinating with emergency services as needed. Must meet all regulatory requirements and maintain essential certifications.

Qualifications

• Must be at least 21 years old.
• Background checks and clear results are required.
• Must be eligible for employment under applicable regulations.
• Must complete METRC training if applicable to the role.
• Maintain valid First Aid, CPR, and AED certifications.
• Previous customer service, security or safety experience preferred.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Serve as the primary reception point for customers and visitors.
• Conduct customer intake procedures and verify age.
• Enforce facility access rules and deny entry when policy requires.
• De-escalate conflicts and maintain a calm, professional demeanor.
• Respond to alarms, disturbances, injuries, and security incidents.
• Lead initial response to workplace injuries and assist with reporting.

Skills

Customer service

De-escalation

Communication

Security awareness

First Aid/CPR

Observation skills

Tools

Surveillance systems

Access-control software

Office applications

Job description

Deep Roots Harvest/The Source/Silver State Relief

Show Map

• Location 12240 Old Virginia Rd,Reno, NV, 89521,United States
• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Part Time

Description

Retail Security Supervisor

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: GeneralManager

Providesshift-levelguidance,coordination,andoversightofassignedsecuritydutiesandprocedures.Thisrolesupportsoperationalexecutionandadherencetosecurityprotocolsbutdoesnotincludedirectauthorityoverhiring,termination,compensation,orformaldisciplinaryactions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: This role operates under dual reporting relationships, receiving direction from Retail Operations leadership and Security/Risk Management leadership.

• PrimaryOperationalReporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
• OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
• SecurityProgram(Dotted - Line)Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
• OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Assess developing situations and engage with customers, patients, or employees to deescalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
• Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
• Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Performotherdutiesasassigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

ScheduleandWorkHours

• Conflictresolutionandeffectivedeescalationofcustomer,patient,oremployeesituations
• Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
• Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
• Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
• Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
• Teamcollaborationandoperationalreliability,includingeffectiveshifthandoffsandcoverage

AdditionalFunctions

• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
• Communicates clearly, professionally, and effectively - verbally and in writing with coworkers, management, customers, patients, governmental agencies, and the public.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
• Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment.

Requirements

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Mustsuccessfullycompletepreemploymentdrugandalcoholscreeninginaccordancewithcompanypolicy.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
• MustmaintainvalidFirstAid,CPR,andAEDcertification.
• Previouscustomerservice,security,orsafetyrelatedexperiencepreferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

Thispositionrequiresworkinginenvironmentswherecannabisproductsarepresent,whichmayincludeexposuretomarijuanaodorandplantrelatedairbornedustparticles.

This is a customer and patient facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and deescalate situations, monitor security systems, respond to incidents, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).