Retail Security Officer - Protect & Assist (Evenings)

OCS; Wells (ME); On-site; USD 25,000 - 30,000; Full time

Job summary

OCS UK & Ireland is a leading facilities management company providing security services in retail environments. A Retail Security Officer protects customers, staff, and stock, acting as a deterrent while delivering excellent service.

You will patrol, monitor CCTV, respond to incidents, and complete detailed reports in a process-driven environment. Flexible weekend/evening shifts and professional communication are essential.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding.
• Strong observational skills with the ability to identify suspicious behaviour.
• Excellent verbal and written communication for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.

Skills

Observational skills

Communication

De-escalation

Flexibility

Education

SIA Door Supervisor license

Job description

OCS UK & Ireland is a leading facilities management company providing security services in retail environments. A Retail Security Officer protects customers, staff, and stock, acting as a deterrent while delivering excellent service.

You will patrol, monitor CCTV, respond to incidents, and complete detailed reports in a process-driven environment. Flexible weekend/evening shifts and professional communication are essential.