Retail Security Officer: Customer Care & Patrol (Full-Time)

Allied Universal; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Smart tools program

Career growth opportunities

Financial and health benefits

Job summary

Allied Universal in New York, NY is seeking a Security Officer Full Time High End Retail Patrol. You will conduct unarmed patrols, maintain a visible presence, and deliver exceptional customer service in a retail setting.

Responsibilities include responding to incidents, patrolling multiple areas, monitoring access points, and coordinating with store personnel and authorities as needed. Valid driver’s license only for driving roles.

Qualifications

• At least one year of security-related experience is required.
• Customer service experience is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to clients, customers, and visitors in a retail location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner; document observations and report incidents according to site procedures.
• Conduct regular and random patrols of sales floors, entrances, stock areas, employee spaces, parking areas, and the surrounding perimeter to help identify unusual activity and potential hazards.
• Monitor access points and observe customer and employee activity to help deter theft, unauthorized access, and other security-related concerns.
• Communicate professionally with store personnel, mall management, law enforcement, and emergency responders as needed.

Skills

Customer service

Security experience

Loss prevention

Background checks

Unarmed security

Education

High school diploma or equivalent

Job description

Allied Universal in New York, NY is seeking a Security Officer Full Time High End Retail Patrol. You will conduct unarmed patrols, maintain a visible presence, and deliver exceptional customer service in a retail setting.

Responsibilities include responding to incidents, patrolling multiple areas, monitoring access points, and coordinating with store personnel and authorities as needed. Valid driver’s license only for driving roles.