Retail Security Officer

andyfrain; Novi (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company support

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Work-life balance focus

Job summary

Andy Frain Services is seeking a Retail Security Guard at Twelve Oaks Mall in Novi, MI to maintain a safe and welcoming environment for customers, employees, and vendors. This full-time role requires vigilance, professionalism, and a customer-first mindset.

You will patrol assigned areas, monitor CCTV, handle access points, respond to incidents, and complete logs and reports while providing friendly assistance and directions to visitors.

Qualifications

• High School diploma or GED required; background/drug screen.
• State Guard license required; prior security experience a plus.
• Strong customer service, communication, and observation skills.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Monitor CCTV and security systems; complete daily logs and reports.
• Respond to alarms, emergencies, and on-site incidents.
• Greet and assist customers with a professional presence.

Skills

Customer service

Alertness

Punctuality

Report writing

Professional appearance

Driver's license

Education

High School diploma or GED

State Guard license

Tools

CCTV systems

Alarms

Access control

Job description

Retail Security Guard (Full-Time)

LOCATION:

Twelve Oaks Mall – Novi, MI

PAY:

$19.78/hour

POSITION TYPE:
Full-Time

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• Driver’s license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Minimum Qualifications:

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
• State Guard license is required.