Retail Security Officer

Hy-Vee, Inc.; Coralville (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. is hiring a Retail Security Officer for a full-time, on-site role based in Coralville, IA. You will patrol store premises, deter theft, observe activity, and report concerns to leadership to maintain a safe environment.

You will document incidents, cooperate with local law enforcement when needed, assist customers, support emergency procedures, and work with store teams to uphold Hy-Vee’s high standards of service and safety.

Qualifications

• Strong observational and situational awareness skills for identifying security risks.
• Effective communication and interpersonal skills for interactions with customers and team members.
• Ability to follow security procedures, document incidents, and adhere to loss prevention policies.

Responsibilities

• Patrol the sales floor and exterior areas to deter theft and ensure safety.
• Observe customer and employee activity and report concerns to store leadership.
• Document incidents accurately and cooperate with local law enforcement when needed.
• Support emergency procedures and assist customers while upholding Hy-Vee’s safety standards.
• Collaborate with store teams to maintain a secure and service-oriented environment.

Skills

Observational skills

Communication skills

Situational awareness

Customer service

Education

High school diploma or equivalent

Tools

CCTV monitoring

Access control systems

Job description

Company Description

Hy-Vee, Inc. is an employee-owned supermarket corporation operating more than 563 business units across nine Midwestern states, with annual sales exceeding $13 billion. Known for quality, variety, convenience, healthy lifestyles, culinary expertise, and superior customer service, Hy-Vee is a recognized leader in the grocery industry. USA TODAY recently named Hy-Vee the No. 1 grocery store in America, reflecting its strong reputation with customers. The company’s more than 75,000 employees are committed to providing “A Helpful Smile in Every Aisle” and creating welcoming, service-oriented store environments. Team members benefit from a culture that values ownership, professionalism, and community engagement.

Role Description

The Retail Security Officer is a full-time, on-site role based in Coralville Iowa City, Cedar Rapids IA. This role is responsible for maintaining a safe and secure environment for customers, employees, and company property, including monitoring store premises, deterring theft, and responding to security incidents. Day-to-day tasks include patrolling the sales floor and exterior areas, observing customer and employee activity, identifying suspicious behavior, and reporting concerns to store leadership. The Retail Security Officer will assist with incident documentation, cooperate with local law enforcement when needed, and follow company policies on loss prevention and safety. This role also involves providing courteous assistance to customers, supporting emergency procedures, and collaborating with store teams to uphold Hy-Vee’s high standards of service and safety.

Qualifications

• Strong observational and situational awareness skills, with the ability to identify and respond calmly to potential security risks.
• Effective communication and interpersonal skills to interact professionally with customers, team members, and law enforcement.
• Ability to follow security procedures, document incidents accurately, and adhere to loss prevention policies.
• Physical ability to stand, walk, and patrol for extended periods, and respond quickly in emergency situations.
• Prior experience in retail security, law enforcement, military, or a related field is beneficial.
• High school diploma or equivalent; additional security or safety training and certifications are a plus.
• Demonstrated reliability, integrity, and sound judgment, with a commitment to maintaining a respectful, inclusive environment.
• Availability to work a full-time schedule, including evenings, weekends, and holidays as needed.