Retail Security Officer

Hy-Vee; Madison, Northern (WI, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Hy-Vee is seeking a Retail Security Officer in Madison, WI. The role involves patrolling the store, monitoring activities, and intervening to prevent theft while ensuring customer and employee safety.

Officers rotate between local stores across the region and report to the Retail Security District Director. Applicants should have a High School diploma or equivalent and may have prior security or law enforcement experience.

Qualifications

• High School diploma or equivalent.
• Prior experience in security, law enforcement, or military preferred.
• Valid driver’s license and willingness to carry a firearm where required.

Responsibilities

• Monitors store property and activities for theft or damage.
• Apprehends individuals engaged in theft following policy.
• Coordinates with local law enforcement for incidents observed.
• Files accurate incident reports and supports investigations.
• Maintains store safety and participates in security meetings.
• Adheres to Hy-Vee policies, dress code, and ethical standards.

Skills

Surveillance

De-escalation

Interpersonal skills

Written communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

## Retail Security OfficerApply: In Person: Madison #1, Washington Ave, Madison, WI: Full time: Posted 2 Days Ago: End Date: October 2, 2026 (10 days left to apply): R252452Additional Considerations (if any):Night & Weekend Shifts Required**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Retail Security Officer**Department:** Retail Security**FLSA**: Non-Exempt\\* Multiple positions available across our 8 state region. Hiring happens in each area and officers rotate between their local stores.**General Function**:Provides prompt, efficient and friendly customer service by maintaining a safe and secure store environment for customers and employees. The retail security officer patrols and monitors premises, and, if needed, apprehending theft suspects in compliance with Hy-Vee's standards and guidelines.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: Retail Security District Director; Regional Assistant Vice PresidentPositions that Report to you: None**Primary Duties and Responsibilities**:* Exhibiting respect, concern and patience in all customer and employee interactions.* Monitors the store property, as well as customer and employee activities, for potential theft of assets or damage to assets on Hy-Vee's property.* Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity.* Contacts and coordinates with local law enforcement regarding known offenders or suspicious persons observed during duties, parking lot accidents, notifies fire department or ambulance services in case of emergency, maintains public safety within the store.* Reports unsafe conditions inside and outside of the store to management.* Reports any internal theft suspicions and observations to Loss Prevention Area Manager.* Accurately completes all incident reports.* Assists Loss Prevention with investigations.* Reports to work when scheduled and works expected number of hours.* Maintains attendance, dress code and grooming standards according to set guidelines.* Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions and calling for repairs* Makes recommendations to Directors regarding loss prevention best practices.* Attends and participates in store security-related meetings.* Adheres to Hy-Vee's policies, procedures and individual store guidelines; maintains high ethical standards.* Performs other job-related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics:*** Surveillance skills, manage uncertainty, judgment, objectivity, dependability, emotional control, integrity, safety management, professionalism and reporting skills* Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.* Must be skilled at de-escalation tactics; have an ability to solve practical problems with a variety of variables.* Excellent verbal and written communication skills. Must be able to report, write, or edit original correspondence; write identifying information; guide people and provide basic direction; interview to obtain information; and have increased contact with people. Must be able to write legibly.* Must have basic working knowledge of computer use, to include Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail and calendars.**Education and Experience:**High School diploma or equivalent. Prior experience in law enforcement (with POST or equivalent certification), military service or corrections. Good standing from previous agencies. Valid driver’s license required. Must be eligible or already permitted to carry a firearm.**Physical Requirements:*** Must be willing and physically capable of apprehending theft suspects.* Must be able to perform the following physical activities: climbing (limited), balancing (limited), stooping, crouching, reaching, prolonged standing, walking long distances, running, pushing, lifting, and speaking without impediment (easily understood).* Good hearing and vision is required.* Must be able to demonstrate proficiency with duty weapon. Will be required to pass designated handgun qualification course.* Must be able to demonstrate proficiency in defensive tactics. Will be required to pass designated defensive tactic course.**Working Conditions**:The duties for this position are typically conducted in a store environment.**Confidentiality:**Has access to confidential information including knowledge of investigation proceedings on company personnel.**Contacts:**Regular contact with Hy-Vee store personnel, District Store Director, Store Manager and AreaAre you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*