Retail Security Director

Marksman Security; Norman (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

AD&D Insurance

401(k) Match

Paid Holidays

Paid Vacation

Training & Promotion

Job summary

Marksman Security seeks a Site Director to supervise day-to-day security operations at client sites. You will lead a team of Security Officers and supervisors, ensuring staffing, training and performance align with client expectations.

Key duties include budgeting, reporting, and maintaining strong client relationships while coordinating with HR. A degree in justice or related field and seven years of managerial security experience are preferred.

Qualifications

• Degree in Criminal Justice or related field; seven years of managerial security experience.
• Experience collaborating with local law enforcement and HR.
• Ability to obtain a security license; CPP or similar certifications preferred.

Responsibilities

• Supervise Security Officers, Site and Shift Supervisors including hiring, scheduling, payroll, training and coaching.
• Ensure high-quality security services to protect people and property at client sites.
• Build and maintain relationships with client and staff; support operations and HR.
• Track performance, conduct reviews and document personnel activity.
• Prepare reports on personnel activities and account trends.
• Manage equipment and ensure policy compliance; stay compliant with CBAs and regulations.

Skills

Leadership

Communication

Budgeting

Security management

Education

Bachelor's degree in Criminal Justice or related field

Tools

Excel

Scheduling systems

Workforce management systems

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Site Director is primarily responsible for supervising the day-to-day security operations of assigned Client sites.

Responsibilities of the Site Director

• Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Handle any escalated security issues or emergency situations appropriately
• Conduct annual reviews for on‑site staff.
• Monitors the quality of staff performance including coordinating and conducting exit interviews, assisting with unemployment claims review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
• Coordinates and documents performance tracking of all staff personnel
• Maintain and ensure the integrity of personnel files and workforce management systems working with Account/Operations Managers and HR department, as necessary
• Support HR department in review of involuntary terminations including union grievances and appeals
• Supports Director of Operations and HR in hiring, training and onboarding
• Compile and prepare reports and documents pertaining to personnel activities and account trends
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
• Stays current on federal, state and local CBA guidelines relative our services
• Supports the organization’s culture, processes, practices and systems to ensure that company and its clients
• Prepare correspondence and memos as needed
• Other duties as assigned

Qualifications/Benefits

Education and/or Experience

Degree in Criminal Justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. Minimum of seven years of managerial and policy making experience in the law enforcement or contract security field. Experience level to include extensive internal contacts within the local law enforcement community.

Certificates, Licenses, Registrations

Ability to obtain a valid security license (if required by the state). Professional Certifications in Security Management; CPP or similar certifications preferred.

Computer Skills

Ability to create and manage budgets, budget variance reports and other reports in Excel. Experience with workforce management systems and scheduling systems preferred.

Language Skills

Must have the ability to read, write, speak, and understand English. Bi‑lingual considered a plus. Must possess excellent communication (oral and written), organizational, financial and time management skills with the ability of concisely and effectively address questions while providing subject matter expertise on policy to ownership and management.

Other Qualifications

Ability to organize and manage multiple priorities. Ability to pass pre‑employment drug screen and criminal background check. Strong qualitative and quantitative skills. Self‑starter with the ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast‑paced, high‑intensity environment while managing multiple tasks and priorities and producing accurate results in a highly organized manner. Must maintain a working telephone number through which we can contact you.

Physical Demands

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits

Base salary based on experience plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills‑enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V