Retail Salesperson

Golden Goose; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Golden Goose is hiring a Sales Associate (Style Maker) in Detroit. This role focuses on crafting personalized experiences for customers by providing exceptional service and fostering long-term relationships. Key responsibilities include assisting with product recommendations, maintaining store standards, and ensuring high customer satisfaction. Ideal candidates should have 1-3 years of experience in a customer-facing role and possess strong communication skills. Flexibility in working hours, including nights and weekends, is essential.

Qualifications

• 1-3 years of relevant experience in a customer-facing role.
• Availability to work varied hours, including nights and weekends.
• Flexibility to travel for specific missions.

Responsibilities

• Assist customers in expressing their ideal looks for satisfaction.
• Engage actively in the sales process and up-sell products.
• Sustain positive customer relationships through personalized offers.
• Contribute to store presentation and maintain brand standards.
• Assist with operational procedures like inventory management.

Skills

Fluency in local language

Strong presentation skills

Interpersonal skills

Self-motivation

Positive attitude

Ability to understand industry trends

Flexibility to adapt

Team player

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Detroit Somerset. The position will report directly to the Store Manager.

MISSION

The Sales Associate (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Associate (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success;
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies;
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers;
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Preferred 1-3 years of relevant experience in customer facing role;
• Self-motivation with positive attitude and professional selling techniques;
• Good customers focus with strong presentation, interpersonal and communication skills;
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline);
• Flexibility to adapt to the evolving needs of the business and our customers;
• Strong team player;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

Place of Work: Detroit Somerset Collection

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer.

We are an equal opportunity employer and passionately believe that our strength lies in people and uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.