Retail Salesperson

Golden Goose; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Golden Goose in Charlotte Southpark seeks a Sales Associate (Style Maker) to welcome clients and craft personalized Golden total looks, reflecting the brand's heritage and values.

You'll drive client satisfaction through exceptional service, build lasting relationships, and contribute to the store's visual standards while collaborating with the store team. This role reports to the Store Manager and requires flexibility to work varied hours, including nights and weekends.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Strong selling techniques and professional appearance.
• Excellent communication and interpersonal skills.
• Willingness to work varied hours including nights, weekends and holidays.

Responsibilities

• Assist customers in crafting personalized looks and driving store objectives.
• Provide product insights and upsell/cross-sell items.
• Build lasting client relationships using omnichannel communications and digital tools.
• Maintain store presentation and visual standards.
• Support opening/closing, inventory, and health & safety procedures.
• Utilize IT and digital tools to enhance customer engagement.

Skills

Local language fluency

Customer-facing experience

Sales techniques

Team player

Adaptability

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Charlotte Southpark. The position will report directly to the Store Manager.

MISSION

The Sales Associate (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Associate (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES*

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success;
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies;
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers;
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Preferred 1-3 years of relevant experience in customer facing role;
• Self-motivation with positive attitude and professional selling techniques;
• Good customers focus with strong presentation, interpersonal and communication skills;
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline);
• Flexibility to adapt to the evolving needs of the business and our customers;
• Strong team player;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

Place of Work: Charlotte Southpark

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.