Retail Sales Supervisor — Lead & Elevate Store Experience

Samsonite International S.A.; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Samsonite International S.A. in Boston, MA seeks a Sales Supervisor to lead daily store operations on-site. You will supervise sales associates, monitor performance, and ensure exceptional customer service while supporting sales strategies and visual merchandising.

The role requires coaching, scheduling, and collaboration with management to adhere to company policies and drive store profitability. Flexible hours including evenings, weekends, and holidays may be needed.

Qualifications

• Strong team management and training skills to guide, develop, and motivate sales associates.
• Excellent customer service and communication abilities to engage shoppers and resolve issues.
• Solid analytical skills to interpret sales data and identify trends.
• Previous retail or sales supervisory experience, preferably in consumer goods or fashion accessories.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency with point-of-sale systems and basic computer applications.
• High school diploma or equivalent; further education in business or retail management is a plus.
• Commitment to fostering an inclusive, respectful, and collaborative work environment.

Responsibilities

• Oversee daily store operations and supervise sales associates.
• Monitor and drive sales performance; report findings to management.
• Ensure consistent delivery of excellent customer service and store standards.
• Assist in implementing sales strategies and visual merchandising standards.
• Support inventory control and loss prevention practices to drive profitability.
• Coach and train team members; handle escalated customer inquiries; maintain a welcoming environment.

Skills

Team management

Customer service

Communication

Retail supervisory experience

Analytical skills

Education

High school diploma or equivalent

Tools

POS systems

Basic computer applications

Job description

Samsonite International S.A. in Boston, MA seeks a Sales Supervisor to lead daily store operations on-site. You will supervise sales associates, monitor performance, and ensure exceptional customer service while supporting sales strategies and visual merchandising.

The role requires coaching, scheduling, and collaboration with management to adhere to company policies and drive store profitability. Flexible hours including evenings, weekends, and holidays may be needed.