Retail Sales Supervisor (Carlsbad)

PUMA SE; Carlsbad (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA SE in Carlsbad, CA, is hiring a Store Associate to provide outstanding customer experiences and drive sales. You will support store operations, handle merchandise, and help achieve KPI targets while maintaining store profitability.

The role requires strong team collaboration, quick learning, basic computer skills, and the ability to lift up to 30 pounds. Weekend/evening shifts may be needed with competitive pay and benefits.

Qualifications

• 1-2 years in a customer service-oriented retail environment.
• Strong ability to learn quickly and adapt to store needs.
• Demonstrated teamwork and communication skills.
• Basic computer skills and familiarity with MS Office and retail software.
• Physical ability to lift/carry up to 30 pounds and stand for long periods.

Responsibilities

• Provide consistently high standards of customer experience in the Store.
• Achieve or exceed sales, KPIs and profitability through planning, service and efficiency.
• Manage payroll control to maintain profitability while delivering service excellence.
• Communicate merchandise opportunities to Store/Assistant Manager.
• Handle and process incoming/outgoing merchandise and stock.
• Comply with Policies, procedures, and operational competencies.
• Maintain a safe, healthy, and compliant store environment.
• Work non-traditional hours including weekends, evenings, and holidays.

Skills

Customer service

Retail experience

Team player

MS Office basics

Retail software

Tools

MS Office

POS software

Job description

Retail Stores, Carlsbad, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• 1-2 years' experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.90-$22.90 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Carlsbad is where COBRA PUMA GOLF takes a strong swing at introducing joy into the game of golf.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.