Retail Sales Supervisor (Carlsbad)

PUMA Group; Carlsbad (CA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA in Carlsbad, CA is seeking a retail associate to deliver exceptional customer service and drive store performance. You will support sales, merchandising, and daily operations to ensure a top-tier in-store experience for customers.

Ideal candidates have 1–2 years in retail, strong communication, and teamwork, with basic MS Office and retail software skills. This role requires lifting up to 30 pounds and occasional non-traditional hours.

Qualifications

• 1–2 years of experience in a customer service-oriented retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player with excellent communication skills.
• Ability to learn quickly and use MS Office and retail software.

Responsibilities

• Provide consistently high standards of customer experience within the Store per brand values and service standards.
• Help the store achieve or exceed sales, KPIs and profitability through planning, expense control, and service.
• Assist with payroll control to maintain profitability while delivering top service.
• Communicate merchandise opportunities to Store/Assistant Store Manager.
• Handle and process incoming/outgoing merchandise.
• Comply with policies, procedures, and core competencies.
• Maintain a safe, healthy, compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Team player

Communication skills

MS Office / retail software

Physical ability to lift 30 pounds

Tools

Retail software

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Applying for a job at PUMA is easy and all genders are welcome.

YOUR MISSION:

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT:

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.90-$22.90 + Bonus + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.