Retail Sales Supervisor (Carlsbad)

PUMA; Carlsbad (NM); On-site; USD 27,000 - 32,000; Full time

Job summary

PUMA in Carlsbad, NM seeks a customer-focused Store Associate to uphold brand values and deliver exceptional service. You will drive sales, manage inventory, and support payroll control while maintaining a safe, compliant store environment.

Ideal candidates have 1–2 years in retail, strong communication, teamwork, and the ability to learn quickly. Must be willing to work weekends/evenings/holidays as needed. Base pay is $19.90–$22.90 per hour plus bonus and benefits.

Qualifications

• 1–2 years in a customer service retail environment.
• Ability to reason through complex issues.
• Strong team player with good communication.
• Ability to learn quickly and use basic computer software.
• Physical ability to lift/carry up to 30 pounds and be on feet for shifts.
• Willingness to work non-traditional hours, including evenings and holidays.

Responsibilities

• Provide high standards of customer experience in-store.
• Meet or exceed sales, KPIs and profitability goals through planning and service.
• Manage payroll control to keep location profitable while serving customers.
• Communicate merchandise opportunities to store leadership.
• Handle and process incoming and outgoing merchandise.
• Adhere to policies, procedures and safety standards.

Skills

Customer service

Team player

Excellent communication

Quick learner

MS Office / retail software

Physical stamina

Tools

MS Office

Retail software

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.90-$22.90 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: [e-mail]