Retail Sales Supervisor

Staples; Smyrna (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

401(k) match

Health insurance

Dental and vision

Paid time off

Career development

Job summary

Staples, Inc. in Smyrna, TN is seeking Retail Sales Supervisors to champion customer engagement and oversee front-of-store operations.

You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide total solutions. You will provide peer coaching, own weekly sales/merchandising activities, and perform Floor Leader duties to deliver a standout customer experience.

Qualifications

• Flexible schedule to meet store needs and peak times.
• At least 1+ year selling retail products or services.
• Ability to engage customers and understand their needs.
• Strong communication, organization, and adaptability to changing priorities.
• Experience coaching a team or supervising others.
• Ability to work in a fast-paced, sometimes stressful environment.
• Ability to lift/move 10–50 pounds, climb ladders, stand and walk continuously.

Responsibilities

• Oversee front-of-store operations and drive sales, conversions, and service.
• Provide peer coaching to the store team to improve customer service and results.
• Own weekly sales and merchandising activities.
• Perform Floor Leader duties and guide the team to deliver a great customer experience.
• Support company initiatives and adapt to changing responsibilities.
• Assist with daily merchandising and sales tasks and delegate operational duties with the GM.
• Lead coaching on behaviors to win and deliver results through feedback.

Skills

Customer engagement

Retail sales experience

Team supervision

Communication skills

Adaptability

Conflict resolution

Physical stamina

Flexible scheduling

Job description

Retail Sales Supervisors

champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions.

Provide peer coaching and support to the store team to drive customer service, sales, and conversion.

• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer

• Own weekly sales and merchandising activities

• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store

• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned

• Remain available and always support an engaging environment

• Complete daily tasks for merchandising and sales opportunities within the store

• Assist with completing and delegating operational tasks in partnership with the GM

• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback

• Be flexible to perform other duties as assigned

Get great perks.

• Flexible part time hours or full-time (depending on the store's needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Essential skills and experience:

• Able to work a flexible schedule based on the store's needs

• 1+ year experience selling retail products or services

• Must be able to and want to engage with customers and understand their needs

• Effective communication skills, organization, and adaptive to changing business priorities

• Experience coaching a team and/or supervising others

• Ability to work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.