Retail Sales Specialist- Plainfield

Tommy's Express Operations; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

Employee Assistance

Job summary

Tommy's Express in Grand Rapids, MI is seeking a dynamic team member to drive guest satisfaction and membership growth at our car wash. You'll engage with guests, guide them through app and sign-ups, and collaborate on local marketing events to boost attendance and loyalty.

This full-time role offers competitive pay, a comprehensive benefits package, and opportunities for advancement. Join a fast-paced, family-oriented culture that values teamwork and customer care across a nationwide presence.

Qualifications

• Represents the brand positively at all times.
• Motivated by sales targets, incentives, and performance metrics.
• Willing to work hard, build relationships and love people.

Responsibilities

• Coach and mentor team to improve sales and membership sign-ups.
• Coordinate and participate in local marketing campaigns.
• Assist guest with App and membership sign-ups.
• Host customer appreciation events.
• Promote social media following and customer reviews.
• Partner with local businesses to market Tommy’s.
• Provide quick and friendly customer service to our guests within the car wash.
• Exceed overall guest expectations on experience.
• Create and retain new customer relations, including sales of monthly wash packages.
• Learn and operate all aspects of POS and LPR systems to operate car wash equipment.
• Help maintain wash equipment and perform routine care as needed.
• Oversee all property aesthetics.
• Maintain cleanliness of interior and exterior of car wash and grounds.
• Monitor the wash quality of the vehicle.
• Exemplify and uphold the WE OWN IT culture.
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Skills

Guest service

Sales

Customer relations

Communication

Teamwork

Tools

POS systems

LPR systems

Job description

4095 Plainfield Ave NE, Grand Rapids, MI 49525, USA

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!

What can Tommy's offer you?

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence

Position Responsibilities:

• Coach and mentor team to improve sales and membership sign-ups
• Coordinate and participate in local marketing campaigns
• Assist guest with App and membership sign-ups
• Host customer appreciation events
• Promote social media following and customer reviews
• Partner with local businesses to market Tommy’s
• Provide quick and friendly customer service to ourguests within the car wash
• Exceed overall guest expectations on experience
• Create and retain new customer relations, including sales of monthly wash packages
• Learn and operate all aspects of POS and LPR systems to operate car wash equipment
• Help maintain wash equipment and perform routine care as neededOversee all property aesthetics
• Maintain cleanliness of interior and exterior of car wash and grounds
• Monitor the wash quality of the vehicle
• Exemplify and uphold the WE OWN IT culture
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• Represents the brand positively at all times
• Builds trust and rapport with one time and repeat customers
• Clearly explains services, memberships, and value propositions
• Adjusts approach to different customer types and traffic levels
• Ensures accurate transactions and membership sign‑ups
• Takes ownership of their role and follows through
• Motivated by sales targets, incentives, and performance metrics
• Willing to work hard, build relationships and love people
• Set an example to all Team Members of working hard and doing your best
• Try your best every day and come to work with a winning attitude

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Position Type/Expected Hours of Work

This position is full-time. Full-time team members will work 30-40 hours per week. This position requires weekend work shifts.

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in a fast pace environment
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel

Travel may be required for sales and marketing opportunities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

4095 Plainfield Ave NE, Grand Rapids, MI 49525, USA