Retail Assistant Site Leader - Cadillac

Tommy Car Wash Systems; Cadillac (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance

Job summary

Tommy's Express in Cadillac, MI is seeking an Assistant Site Manager to oversee daily operations and ensure top-quality guest service. You will assist the general manager, schedule staff, manage invoices, and uphold franchise standards.

The ideal candidate has proven guest service experience, strong communication, and the ability to lead a team through busy shifts while maintaining safety, cleanliness, and efficiency.

Qualifications

• Proven Experience in a successful guest service role.
• Strong communication and interpersonal skills for guest relations.
• Ability to problem-solve and multi-task in a fast-paced environment.

Responsibilities

• Oversee all aspects of the site including but not limited to operations and guest service.
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Prepare and manage the work schedule 3 weeks in advance to meet labor budgets.
• Maintain safety, cleanliness, and well-maintained operations.
• Handle guest complaints and ensure top-notch service across all operations.
• Lead opening, mid, and closing shifts and manage team assignments.

Skills

Guest service experience

Excellent communication

Problem solving

Team leadership

Education

High School Diploma or GED

Tools

POS systems

Job description

Job Description

Tommy’s is looking for an individual to exceed guest expectations while providing a friendly guest experience. The Assistant Site Manager will help with daily operations under the general manager and ensure all company standards are being followed.

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Oversee all aspects of the site including but not limited to:
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that the work schedule is properly made (for 3 weeks in advance) and appropriate for projected sales, to ensure that you are meeting your labor budget.
• Ensure a safe, secure, clean, and well-maintained business operation
• Investigate and handle all guest-related complaints, issues, and ensure top-notch guest service in all operations.
• Perform all POS and computer related systems tasks
• Able to manage opening, mid, and closing shifts on a weekly basis
• Retain and create new guest relations
• Maintain unit, grounds, and car wash
• Must be proficient in all opening and closing tasks.
• Update inventory and reports as needed
• Communicate effectively all necessary business operations with leadership
• Enforce cleaning and thorough hourly inspections
• Properly assign team members in positions to provide efficient operation and quality service
• Guest damage/ incident claims: handle guests in a positive manner, collect data, assist with the completion of a claim, ordering parts, calling guests, etc.
• Drive for Top Level KPI’s within the franchise community
• Ensure site follows Franchise standard of Tommy’s Express operations
• Assist in ordering parts for the wash
• Oversee wash cleaning and bring attention to any required maintenance, enforcing completion of the Wash Cleaning List
• Team Member Relations:
  • Following responsibilities
  • Manage team of direct reports and developing relationships
  • Following checklists
  • Providing team accountability
• Any additional tasks that pertain to benefiting the company and taking care of the guests
• Be an Ambassador for our Unlimited Club
• Professionally interview and hire the best qualified candidates based on the role responsibilities and federal labor guidelines
• Keep team members on task with clear, written, and measurable goals
• Properly handle disciplinary and human resources issues.
• Conduct team member performance evaluations and disciplinary actions.
  • Create and deliver corrective actions with assistance from HR.
  • Assist in mid-year and end of year reviews
• Review and approve timecards
• Perform all POS and computer related systems tasks
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Training Responsibilities:

• Train and onboard new team members on all team member positions, utilizing Tommy’s U training tools and systems and verifying completion of all assigned training
• Ensure team members are knowledgeable on situational awareness and up to date safety procedures
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Develop Future Leaders on the following items:
  • How to run a shift
  • How to make a schedule
  • How to handle and warranty request report
  • How to handle issues with team members and complete proper documentation
  • How to complete and manage the hourly position board

Position Qualifications & Candidate Attributes:

• Proven Experience in a successful guest service role
• Exceptional verbal and communication skills
• Must be able to problem solve and multi-task
• High School Diploma or GED

Work Environment and Physical Demands

This job operates in a retail car wash environment. Operating hours are Monday through Sunday from 7:00am - 9:00pm but may operate outside of standard hours due to maintenance and events. This role routinelyoperates in all areas of the car wash facility, including both indoor and outdoor work, with potential travel to assist other TXO locations.

To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will often be multitasking
• Move about inside the office to access standard office equipment
• Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
• Remain in a stationary position 50%+ of the time, alternating between sitting and standing
• Drive between company locations and/or vendors or suppliers as needed while on job
• Frequently stand and move about inside fast-paced car wash environment
• Work with heavy and technical equipment, lift 50 - 70 lbs, go up heights on ladder
• Tolerate vibrating tools and louder than normal work environment at times
• Frequently stand and walk for the majority of each shift
• Ability to lift and maneuver up to 50 pounds

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.