Retail Sales Specialist - Part-Time

Charter Communications; Fitchburg (WI); On-site; USD 24,796 - 32,855; Full time

Benefits offered by this job

Free internet

Discounted internet

Discounted TV

Discounted mobile

Job summary

Spectrum is seeking a Retail Sales Specialist to be the face of the brand, promoting and selling our portfolio of products and services to both existing and new customers. You’ll drive sales while delivering exceptional customer care across every store location.

You’ll help create a welcoming atmosphere, stay informed on pricing, promotions and features, and build lasting customer relationships in a fast-paced team setting.

Qualifications

• Education: High School Diploma or equivalent.
• Proficiency with cash handling and transactions.
• Comfort with personal tech and basic math.
• Clear English communication, both written and spoken.
• Experience in sales/customer service and incentive-based environments.

Responsibilities

• Enhance customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and educate customers on Spectrum products.
• Build positive customer relationships and overcome objections while re-selling value.
• Maintain knowledge of pricing, promotions, and visual standards; minimize losses.
• Ensure a welcoming store atmosphere, proper attire, and adherence to policy.

Skills

Cash handling

Tech savvy

Math basics

English proficiency

Team orientation

Customer service

Goal oriented

Education

High School Diploma or equivalent

Tools

POS system

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $18/hour base pay, with the potential to earn $23.85/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you\'ll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Responsibilities

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum\'s dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.